ENOC won the retail sector customer excellence award in recognition of the group’s retail operations at the 12th middle east customer service excellence award ceremony held in Dubai in the presence of government and industry leaders.
Part of the middle east excellence award Institute established in 1993, the middle east customer service excellence award highlights the achievements of government and private entities across the middle east who have provided exceptional customer services in line with the latest smart government strategies and guidelines.
Across its retail network of 116 stations in the UAE, the Group has deployed a host of innovative initiatives that contribute to enhancing energy efficiency.
These include PV panels to power the stations, the installation of Variable Refrigerant Flow (VRF) technology, the Vapour Recovery System, Advanced Dispenser System, Advanced Fuelling System, Ozone-Free Refrigerant, Motion Sensor LED Lighting, Electric Vehicle Chargers, usage of recycled water for car wash, digital wall displays and a variety of smart payment methods within its operations.
The award had several strict criteria for the nominations including having demonstrated excellence in infrastructure and technology development, innovative communication strategies to bridge the gap between the organisation and customer, connectivity and use of Smart strategies to provide an outstanding customer experience, commitment in delivering superior customer service and the use of technology in accordance with the highest standards of efficiency and quality standards.