Total, in collaboration with Worldline,, launches a 100% digital and connected solution to enable customers to fill up and pay for purchases through their mobile in just a few clicks.
This innovation was presented at the Mobile World Congress, which brings together all the major players in the mobile sector in Barcelona from 26 February to 1 March.
TOTAL eWallet was specifically developed for TOTAL service station customers, whether professional or private, creating a fully connected service station whilst simplifying the customer experience. Thanks to this new functionality included in the Total Services app, drivers experience a simpler and smoother process. As a result, from now on, customers will be able to:
Select the right fuel through their smartphone,
Unlock the pump to help themselves,
Fill up automatically and securely,
Choose their payment method: TOTAL card, bank card, and later on third-party wallets
All of which without systematically needing to enter the shop or use a conventional automatic pump
“Simplifying the customer experience is at the heart of our efforts. Worldline has helped us design a service that is at the same time innovative, secure, and dynamic, and we aim for it to be available throughout our European network of service stations, both at the pump and in the shop.
Our goal is to make the purchasing experience simpler, more secure and convenient. The eWallet constitutes a major milestone in our strategic aim to become an indispensable mobility service provider,” underlines Antoine Tournand, Mobility Service Provider of TOTAL Marketing & Services.
“The TOTAL eWallet attests to Worldline’s wish to support customers in their digital transformation process and to offer an entirely new buying experience for fuel in service stations”, as Vincent Roland, Director of Merchant Services at Worldline Global underlines.
“By endorsing the Worldline Merchant Wallet solution, Total can offer its customers high-value services based on a fully integrated and secured purchase process”.
A pilot scheme launched in Berlin in October 2017 was able to demonstrate the pertinence of this solution, and its high added value to customers. The TOTAL eWallet will be rolled out in phases across the board within the TOTAL network in Europe, starting with Germany and Belgium.
Apart from paying at the pumps in TOTAL service stations, customers will be able to use the TOTAL eWallet to pay in the shop and in car washes. Ultimately, it will include recharging for electric vehicles.