A UK forcourt retailer has hailed the rollout of body-worn cameras for staff as a success, with almost three quarters (73%) saying customers are less aggressive now they are in use.
Certas Energy, an independent fuel and lubricants distributor with a national network of forecourts in the UK, has introduced body cameras at 40 of its company-owned, manned Gulf forecourts, after a staff survey highlighted concerns around antisocial behaviour on site.
More than half (55%) of respondents strongly agreed that a daily portion of their time is spent dealing with abusive behaviour, with the same (55%) amount saying they encounter one or more instances of physical or verbal threats per week.
Since the introduction of body cameras, employees unanimously agreed that they felt more reassured wearing the devices, agreeing that there is a definite need for body worn cameras for staff. Mark Harrington, Certas Energy area manager for the North East, said: “We want our staff to feel safe and be treated with respect. Abuse should not be part of their working day.
“We’ve found that simply the presence of the cameras, clipped to staff’s polo shirts or jackets – has been a huge deterrent against antisocial behaviour and has gone a long way toward making staff feel safer.
“The cameras have helped my teams feel they aren’t powerless against antisocial behaviour and that there are steps they can safely take to help tackle it.”
Certas Energy invested almost £48k in almost 100 cameras and associated software to safeguard its staff following a successful three-month trial.
Full story Certas Energy forecourt retail staff report bodycam benefits | Talking Retail
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