Dutch maintenance and installation specialist Hamer offers its customers an advanced service with ‘remote maintenance’, supported by a universal platform for managing various installations, from charging station to HVAC installation.
‘This way of working maximises uptime, reduces costs and offers a lot of efficiency in the maintenance process.’ No matter how good technical installations are today, breakdowns can always occur. This is when lightning-fast tailor-made service is indispensable.
Fortunately, Hamer has a long-standing reputation in this field. Possible technical malfunctions are solved on site, but in 2025 they are also increasingly solved remotely. “We solve any problems from our process room or still fix everything on site,” says Hamer service manager Lars Jans.
“From the process room, for example, we reset the filling station, nowadays also called the ‘mobility hub’. Resetting online without a technician being on site is much cheaper for the customer. After all, it saves unnecessary travel hours of the mechanic. Distances as you know them in Germany require a lot of travel time. If you work online, those are avoided.”
According to Jans, 70 per cent of breakdowns are now fixed online. As for the remaining 30 per cent, the technician does work on site. “A side effect of working online is that you can help many more customers in the same available time.”
Faultless system
Hamer started remote maintenance in Germany, but it has now been rolled out in the Benelux as well. Jans: “Because of the complexity of the installations, the geographically widespread network and the demanding response times of up to four hours, the need arose to perform maintenance in a different way.
Ultimately, we decided to develop software and hardware that could analyse the data from the stations. This now makes it possible to analyse the data from our head office, diagnose the problem and then control or reset the installation. If necessary, we then initiate follow-up actions with technicians who solve the problem on site. This system works flawlessly in practice.”
Share this:
