Fuel retailers in Brazil are under investigation after São Paulo’s consumer protection authority launched an enforcement operation targeting alleged misleading promotions at petrol stations.
The action places fuel retail pricing and promotional transparency under renewed regulatory scrutiny in Latin America’s largest economy.
Procon-SP, the consumer protection regulator for the state of São Paulo, said the operation focused on fuel stations advertising discounts or special offers that may not have been clearly explained to motorists.
Inspectors assessed whether promotional mechanics complied with Brazil’s Consumer Defence Code, which requires retailers to provide clear and accurate pricing information.
Pricing transparency under regulatory spotlight
According to the regulator, some fuel promotions relied on small print or conditions that were not prominently displayed at the point of sale. In certain cases, advertised prices were subject to payment method restrictions or loyalty programme conditions that may not have been obvious to consumers.
Brazilian consumer law obliges retailers to present prices and terms in a transparent and easily understandable way. Authorities can issue formal notices, levy fines and require corrective measures where breaches are identified.
Implications for fuel retail operations
Brazil has one of the world’s largest fuel retail networks, with thousands of independent and branded petrol stations. São Paulo state accounts for a significant share of national fuel consumption, making it a focal point for regulatory enforcement.
For fuel retailers, the probe signals increased compliance expectations around promotional design and in-store communication. Discount campaigns linked to specific payment methods, apps or loyalty schemes must be clearly disclosed at the pump and in advertising materials.
Full story Brazil fuel retailers face probe over misleading promotions
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