ORLEN Deutschland has rolled out refive's digital receipt and customer engagement platform across more than 600 fuel stations in Germany.
Customers can now receive their digital receipt directly at the payment terminal via a QR code scan - no app required. This gives ORLEN Deutschland a channel to reach people after every visit with relevant offers, information and campaigns.
For fleet accounts, the integration delivers compliant e-invoices that meet tax requirements. Every receipt remains digitally available after the visit. Customers also continue to have the option to receive a paper version. Through an integrated receipt finder, they can retrieve any receipt within seconds after their visit, using a search by date, station and payment details, without needing to contact ORLEN Deutschland or the station itself.
On the operator side, a receipt archive enables ORLEN Deutschland's support team to retrieve and reissue any receipt across the entire network immediately. The deployment connected refive to ORLEN Deutschland's existing infrastructure with no changes to hardware or station operations.
"With the move to digital receipts, we are making the experience at our fuel stations faster, more digital and more sustainable for everyone who fills up with us. Eliminating thermal paper at more than 600 stations is a significant operational and environmental step and fits our strategy of developing our network with purpose. In refive, we have found the platform that enabled us to take this step across all our stations simultaneously,” says Andreas Trost, Chief Financial Officer at ORLEN Deutschland.
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